1. APPLICABILITY OF AGREEMENTS

By using Our Services and/or by acknowledging that You have read these Agreements when You register to join and/or by clicking on the 'Submit' or 'I Agree' button when You install any of the software relating to the Services provided via the Platforms or when You register for Your Account, You agree to comply with these Agreements, and You acknowledge that Your failure to comply with these Agreements may result in disqualification, the closure of Your Account (hereafter as defined in Section 3 below), forfeiture of funds and/or legal action against You, as appropriate and as further specified in these Agreements. You acknowledge that if You accept these Agreements, the Casino will start providing You with the benefit of the Services immediately. As a consequence of this, if You accept these Agreements when registering for Our Services, You will not later be able to cancel Your registration, although You can terminate these Agreements and close Your Account in accordance with Section 20 below.

1.1 Before using our website

Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website, You confirm Your consent with the Terms and Conditions.

1.2 Usage of Crazywin.ph

These Terms and Conditions (T&C) apply to the usage of crazywin.ph (“Casino”) through related enabling internet, mobile or other platforms by You (“You” or “Player”).

1.3 Binding Agreement

These T&C constitute a binding agreement between You and Casino.

1.4 Agreement by Usage

By using and/or visiting any section of the website crazywin.ph; or by opening an account on the website You agree to be bound by: Terms and Conditions; Privacy Policy; Responsible Gaming, FAQ, Any game rules; Bonus Terms and Conditions, special campaigns and tournaments ran on the website.

1.5 Acceptance of Terms

These T&C come into force as soon as You tick the “I accept the Terms and Conditions and Privacy Policy” button. By doing so You agree to be bound by these T&C and accept them.

1.6 Website Ownership

The website www.crazywin.ph ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by crazywin.ph, a company registered and established under the laws of Republic of Philippines. Remote gaming licensing and supervision is provided by Philippine Amusement and Gaming Corporation (PAGCOR).

2. LEGALITY OF USE OF THE SERVICES

2.1 The Casino reserves the right to unilaterally change these Terms and Conditions when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

2.2 Casino reserves the right to modify and/or amend this Agreement at any time with or without prior notice.

2.3 You fully understand and agree to be bound by the terms and conditions contained herein and as they may be amended by Us due to some changes in Casino.

2.4 You may only use the Services if You are 21 years of age or over and it is legal for You to do so according to the laws that apply in the Philippines. We reserve the right to ask for proof of age from You and Your Account may be suspended until satisfactory proof of age is provided. You understand and accept that We are unable to provide You with any legal advice or assurances and that it is Your sole responsibility to ensure that at all times You comply with the laws that govern You and that You have the complete legal right to use the Services. Without limitation to the above, access to Our Services may be restricted from certain territories. Any use of the Services is at Your sole option, discretion and risk. By using the Services, You acknowledge that You do not find the Services to be offensive, objectionable, unfair, or indecent in any way.

3. WHO CAN PLAY/ACCOUNT/REGISTRATION

To use the Services, You will first need to register for an account with Us. You may access any of Our Services from Your Account (as defined below).

3.1 Location Restriction

The Casino ONLY accepts players located in the Philippines.

3.2 Age Requirement

The Casino accepts strictly adult players (the minimal age is 21).

3.3 Age Verification

If we are unable to confirm that You are of the Legal Age, we may suspend Your account. If You are proven to have been underage at the time You made any gambling or gaming transactions, Your account will be closed, all transactions or bets void. Any winnings, accrued during such time will be forfeited and You will return to us any funds, withdrawn from Your account.

3.4 Legal Responsibility

It is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the games.

3.5 Proof of Age Requirement

The Company reserves the right to ask for the proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.

3.6 Account Registration Process

You can open an account with Us by choosing your mobile number and password and entering other information that We ask for on Our registration form such as (but not limited to) Your first and last name, address, email, gender, birth date, and telephone number (an 'Account'). You shall ensure that the details provided at registration are accurate and kept up to date. You can change the details You provide at registration by contacting our 24/7 Chat support widget on the bottom right corner of our crazywin.ph website. Please see Our Privacy Policy for further details.

3.7 Account Fees

There are no set-up charges for opening Your Account. We are not a bank and funds are not insured by any government agency. All payments to and from Your Account must be paid in the currencies available on the Services from time to time, and payment fees are from the payment option you have used which is regulated by the Bangko Sentral ng Pilipinas rulings, and You shall ensure that all payments into Your Account are from a payment source for which You are the named account holder.

3.8 Real Money Games

To play Real Money Games or place a bet, You will be required to pay 'real money' funds into Your Account by any of the methods specified from time to time by Us. Such funds will be deposited into Your Account upon actual receipt of funds by Us and/or our agents. Minimum and maximum limits may be applied to the payments into Your Account, depending upon Your history with Us, the method of deposit, and other factors as determined solely by Us.

3.9 Withdrawals

You can request withdrawals from Your Account at any time provided all payments made have been received. We reserve the right to pay any requested withdrawal partly or in total via the same method of payment and in the same currency with which deposits were made. All withdrawal requests which are approved should be immediately credited to Your Account.

3.10 Currency Availability

We are unable to guarantee the continued availability of any particular currency. In the unlikely event that it becomes necessary for Us to stop supporting a particular currency and Your Account Currency becomes unavailable, We reserve the right to require You to convert Your Account Currency into a preferred available alternative at the Exchange Rates offered by Us at the time of conversion.

4. TRUE IDENTITY AND ONE ACCOUNT

The name on Your Account must match Your true and legal name and identity and the name on Your Account registration must match the name on the payment accounts used to deposit or receive monies in Your Account. To verify Your identity, We reserve the right to request at any time satisfactory proof of identity (including but not limited to copies of a valid passport / identity card and/or any government issued identification card) and proof of address (including but not limited to a recent utility bill or bank statement). Failure to supply such documentation may result in suspension of the Account. You are prohibited from holding more than one (1) Account in connection with Your use of the crazywin.ph. If You have more than one (1) Account or Accounts in different names, then You must contact Us immediately to have Your Accounts managed so that You only have one (1) Account. We reserve the right to close Your Account(s) if You open multiple Accounts. Should We have reasonable grounds to believe that multiple Accounts have been opened with the intention to defraud the company, We reserve the right to cancel any transaction related to said fraud attempt. If You have lost Your Account name or password, please contact Us for a replacement.

5. NO GROUP EMPLOYEES OR AFFILIATES

If You are an officer, director, employee, consultant or agent of crazywin.ph or one of its direct or indirect subsidiaries or a supplier or vendor of the crazywin.ph, You are not permitted to register for an Account with Us or to use directly or indirectly any of the Services (each an 'Unauthorized Person'), other than in the course of Your employment as a Group employee. Similarly, relatives of Unauthorized Persons are not permitted to register with Us or to use directly or indirectly any of the Services. For these purposes, the term 'relative' shall include (but not be limited to) any of a spouse, partner, parent, child or sibling.

List of Unauthorized Persons

• Public officials, which includes elective and appointive officials and employees, permanent or temporary, whether in the career or non-career service, whether or not they receive compensation, regardless of amount;
• Members of the Armed Forces of the Philippines, including the Army, Navy, Air Force or Philippine National Police
• Persons under 21 years of age or students of any school, college or university in the Philippines.
• PAGCOR officials and employees
• Gaming site Operators and employees
• Unregistered players
• Banned individuals
• Spouse, common-law partner, children, parents of officials and persons mentioned in items (a), (b), and (d) above.

6. YOUR USE OF THE SERVICES

6.1. We reserve the right to suspend, modify, remove and/or add to any of the Services in its sole discretion with immediate effect and without notice and We will not be liable for any such action.

6.2. We forbid the use of all unfair practices when using the Services. We do this to protect Our customers and the integrity of the Services. Please read Our Unfair Advantage Policy which is incorporated in this Agreement for further details and Our Anti-Cheating Policy at section 28.4. If any customer is found to be participating in any form of collusion or other activities that We consider to constitute cheating his or her account may be permanently closed and any balance may be at risk of forfeiture or withholding as per section 17 of these terms and conditions.

6.3 We forbid the posting of any prohibited Third-Party Content (as that term is hereinafter defined) on our Platforms. Please read our Third-Party Content Policy which is incorporated in the Agreements for further details.

6.4 We forbid players from posting in forums or websites any game/tournament codes/passwords for restricted and invitational events without sponsorship bond from Us.

7. FEES AND TAXES

7.1 You are fully responsible for paying all fees and taxes applied to Your winnings according to the laws of the Republic of the Philippines.

7.2 You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino.

8. COPYRIGHT AND TRADEMARKS

The terms and logo of crazywin.ph, and any other marks used by Group are the trademarks, service marks and/or trade names of the Group or one of its subsidiaries or associated companies or its licensors. Further, all other material used by Group, including but not limited to the software, images, pictures, graphics, photographs, animations, videos, music, audio, text (and any intellectual property rights in and to any of the same) is owned by the Group or one of its subsidiaries or associated group companies and/or licensors and is protected by copyright and/or other intellectual property rights. You obtain no rights in such copyright material or trade or service marks and must not use them without the Group's written permission.

8.1 Entertainment Purposes

Casino service is provided solely for entertainment purposes.

8.2 "As Is" Service

Casino service is provided "as it is". Casino is not responsible for service mismatch to Player’s purposes and/or ideas on how such a service should be provided.

8.3 Fault Correction

Casino undertakes to correct all faults in the service as soon as possible, but does not guarantee their absence.

8.4 Preventive Work

Casino reserves the right to carry out preventive work in its software and hardware suite with a temporary suspension of the service.

8.5 Force Majeure

In the event of force majeure, accidents and failures in the software and hardware suites of third parties cooperating with Casino or the actions of third parties aimed at suspension or termination of operation of Casino, Casino operation can be suspended and all current bets canceled.

8.6 Gambling Awareness

By accepting these Terms and Conditions You confirm Your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from Your use of the Website.

8.7 Technical Liability

The Casino is not liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.

8.8 Error in Wagers

In an unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

8.9 Mistaken Credits

If the Casino mistakenly credits your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the pay-tables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account.

8.10 Casino Liability Disclaimer

The Casino, its directors, employees, partners, service providers:

• do not warrant that the software or the Website is/are fit for their purpose;
• do not warrant that the software and Website are free from errors;
• do not warrant that the Website and/or games will be accessible without interruptions;
• shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to Your use of the Website or Your participation in the games.

8.11 Indemnification

You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims, and liabilities howsoever caused that may arise in relation to Your use of the Website or participation in the Games.

8.12 Decision-Making Authority

You acknowledge that the Casino shall be the final decision-maker of whether You have violated the Casino’s Terms and Conditions in a manner that results in Your suspension or permanent banning from participation in the Website.

8.13 Restricted Countries

Please, note that crazywin.ph Casino holds no liability for any deceitful actions of the residents of “Restricted Countries” in order to gain access to the website notwithstanding restrictions applied for the website usage by the residents of “Restricted Countries”.

9. ELECTRONIC SERVICES PROVIDER

In order to use the Services, You will be required to send money to and may be required to receive money from Us. We may use third-party electronic payment processors and/or financial institutions ('ESPs') to process such financial transactions. You irrevocably authorize Us, as necessary, to instruct such ESPs to handle Account deposits and withdrawals from Your Account and You irrevocably agree that We may give such instructions on Your behalf in accordance with Your requests as submitted using the relevant feature on Our Platforms. You agree to be bound by the terms and conditions of use of each applicable ESP. In the event of conflict between these Agreements and the ESP's terms and conditions then these Agreements shall prevail.

10. BONUSES

By accepting these Terms and Conditions You confirm that You know and understand the rules of the games offered on the Website. It is at Your discretion to familiarize Yourself with the theoretical payout percentage of each game.

We may from time to time offer You complimentary or bonus amounts to be credited by Us into Your Account ('Bonuses and Offers'). Such Bonuses may only be used in relation to such Services as may be specified when the Bonus is offered to You. Acceptance of any Bonus shall be in accordance with additional terms and conditions We may make available to You in respect of each such Bonus offering and, if none, then in accordance with the Standard Promotional Terms and Conditions and bonus release restrictions contained in the relevant offer. Offers may be used only ONCE unless otherwise specified. You are not entitled to withdraw any Bonus amounts and You may not remove any cash obtained via a Bonus from Your Account without first complying with the applicable terms including, without limitation, in respect of any qualifiers or restrictions.

10.1 Bonus Terms and Conditions

Promotion Terms and Conditions are an integral part of these rules. Accepting Terms and Conditions the player thereby accepts both Terms and Conditions and Bonus Terms and Conditions.

10.2 Active Bonus Restriction

No new bonus offers will be created if the user has an active bonus.

10.3 Event Count Restriction

Count for an event will not increase when the user has an active bonus.

10.4 Duplicate Offer Prevention

A bonus offer will not be created again if the same rule has already an open offer. The open offer will not be changed in any way, e.g., expiration time will not be extended.

10.5 Multiple Open Offers

New bonus offers can be created when there are open bonus offers as long as they are not originating from the same rule configuration. Example: a user registers which creates a registration bonus offer, without claiming it he makes a deposit which now creates a first deposit offer; the user now has two offers to choose from.

10.6 Bonus Award Usage

A Bonus Award works like a onetime ticket or voucher; once it has been used to create a Bonus Offer for a user it will be closed and marked as claimed.

11.1 The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods.

11.2 Please, contact our support team at [email protected] to inquire about the payment methods which are most favorable for You.

11.3 Initial Deposit – Players shall post an initial deposit in the amount of One Thousand Pesos (P1,000.00). The initial deposit requirement shall be maintained for thirty (30) days after which the Player may utilize the same at will.

11.4 The Casino can, under certain circumstances, credit a Player’s account with so-called “bonus.” The conditions for the crediting of the bonus and the amount of the bonus are determined by Bonus Terms and Conditions.

11.5 The Casino reserves the right to change the accepted methods of payment at its sole discretion. The Casino further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions. The Casino does not warrant that all methods of payment are available at all times.

11.6 Depending on the method selected, deposits can incur charges from Your bank side, independently for bank wire transfers and/or other methods of payment.

11.7 By depositing money, You agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your account, and agree to refund and compensate us for unpaid deposits.

11.8 Deposited amounts are available on the Account within a reasonable amount of time after the confirmation of the deposit. Before a withdrawal can be made, all previous deposits need to be confirmed.

11.9 The Casino reserves the right to use additional procedures and means to verify Your identity when effecting deposits into Your Account. This could include (but is not limited to) a selfie with a document or form of identification.

11.10 It's the responsibility of the Player to ensure that all documents are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the Player.

12. WITHDRAWALS/ CASH OUTS

Your account balance is the amount of real money held in Your Account (if any), plus any winnings and/or minus any losses accrued from using the Services, less any rakes or entry or other fees, if applicable, and less any amounts previously withdrawn by You or amounts forfeited or reclaimed by Us due to any known or suspected fraud or due to deposits or other transactions rejected or cancelled by Your bank or any relevant third-party bank (whether as a result of insufficient funds, charge-backs or otherwise), any Inactive Account Fees (see Section 11 below) or any sums which are otherwise deductible or forfeited under these Agreements ('Account Balance').

All amounts You withdraw are subject to the transaction limits and any processing fees (based from the payment merchant you use) for deposits and withdrawal methods that We notify You of before cashing out. Further, We may report and withhold any amount from Your winnings in order to comply with any applicable law. All taxes due in connection with any winnings awarded to You are Your sole liability. Account balances cannot be transferred, substituted or redeemed for any other prize. Payment of funds which You withdraw shall be made by wire, online transfer, bank to bank payment, gaming onsite cashier outlets and/or any other manner which We select in Our sole discretion, although We will try to accommodate Your preferences as indicated by You when You register. Payments will be made as soon as reasonably possible, although there may be delays due to any Security Review (see Section 16 below) undertaken by Us and save where We hold any such payments in accordance with these Agreements.

12.1 The player's account will automatically be debited upon submission of a cash out request. It is the player's responsibility to claim his withdrawal for over-the-counter payments or monitor that his withdrawal amount has been completely credited to his account for bank transfers or e-wallet cash outs.

12.2 The internal operating currency of the Website is Philippine Peso. Due to this fact, in case You transact in other currencies, the amount deducted from Your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of Your bank and/or the Casino's payment processing system.

12.3 The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incomplete Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required.

12.4 In case of necessity to verify the identity of Player, the time of processing the requests is calculated from the date of verification of the documents requested.

12.5 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. We can use such methods of contacting You: email, phone call. The Casino reserves the right to make a phone call to the number provided in Your member account. We might request for video call in case of additional checks, that is a necessary part of the verification procedure. In case you fail in this, we reserve the right to ask you for notarized documents or another reasonable security procedure necessary to verify your identity. If You do not or cannot provide us with Your correct contact details or we cannot reach You by all of the aforementioned methods, then we have the right to suspend or close Your Account permanently. Note, if You fail to provide necessary information, Your account has failed security verification, the balance, if any, is subject to confiscation.

12.6 Date of receipt of money on Player's accounts outside of Casino depends exclusively on banks and payment systems, to accounts of which the funds are withdrawn.

12.7 The Casino reserves the right to transfer funds in a way different from the payment method specified by Player.

12.8 Notices for withdrawals must be made via the Website. The Casino will not accept withdrawal demands made by live chat or by electronic mail. Employees of the Casino are not permitted to bypass these instructions.

12.9 Finally, please keep in mind the Casino is not a financial institution. Due to this fact, Your account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.

13. DORMANT ACCOUNTS

13.1 An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If Your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of Php500 (or the current balance of Your account, if less) as long as the balance of Your account remains positive.

13.2 You authorize the Casino to charge this fee from Your Player Account on the beginning of the month following the day Your account is deemed inactive, and on the beginning of every subsequent month that Your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.

14. THIRD PARTY CONTENT

14.1. Abusive or offensive language will not be tolerated on Our chat boards, or otherwise by You on the Platforms or with Group staff. In addition, You are not entitled to make untrue and/or malicious and/or damaging comments with regard to the Group’s operation in any media or forum.

14.2. In accordance with the terms of our Third-Party Content policy, We may reject or delete any text, files, images, photos, video, sounds, or any other materials ('Third Party Content') posted by You on the Platforms which in Our sole opinion breaches the terms of these Agreements.

14.3. Any violation of this policy may result in removal of the Third-Party Content, a suspension of Your use of the Services and/ or such other action as may be reasonably required by Us to ensure compliance.

15. DISCLOSURE OF ACCOUNT NAME AND PASSWORD

The Account (under your registered mobile number) and password selected when You apply for membership should not be disclosed to any third party. You are solely responsible for the security of Your Account name and password.

You agree to keep Your Account (under your registered mobile number) and password secret and confidential and not to allow anyone else to use it. Every person who identifies themselves by entering a correct mobile number and password is assumed by Us to be the rightful Account holder and all transactions where the username and password have been entered correctly will be regarded as valid. Thus, a 2-Factor Authentication is required to successfully login to Your Account. In no event will we be liable for any loss You suffer as a result of any unauthorized use or misuse of Your login details. We shall not be required to maintain Account names or passwords. If You have lost Your Account username (under your registered mobile number) or password, please contact Us for to update your account information. If You misplace, forget, or lose Your Account username (under your registered mobile number) or password as a result of anything other than Our error, we shall not be liable. If you also chose to have your account auto login from your computer, it will be your responsibility to make sure that you are the only one who can access your personal computer, which a 2-Factor Authentication is mandatory to be able to login successfully. In the event that your mobile (number) got stolen, you can contact Us to reset your password and have your Account changed or updated to your new registered mobile number once request has been validated.

16. FRAUDULENT ACTIVITIES AND PROHIBITED TRANSACTIONS

The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

• 16.1.1 participating in any type of collusion with other players.
• 16.1.2 development of strategies aimed at gaining of unfair winnings.
• 16.1.3 martingale strategy is prohibited. Any account confirmed with such activity, will result to a user's account being blocked and all withdraws to be disallowed.
• 16.1.4 fraudulent actions against other online casinos or payment providers.
• 16.1.5 chargeback transactions with a credit card or denial of some payments made.
• 16.1.6 creating two or more accounts.
• 16.1.7 taking part in any criminal activities including money laundering and any offence with criminal repercussions.
• 16.1.8 other types of cheating or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right and may be obliged to inform applicable regulatory bodies of the fraudulent actions performed by the player.
• 16.1.9 low risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table. (Placing bets on black/red only covers 36 of 37 possible numbers).

16.2.1 We have a zero-tolerance policy towards inappropriate play and fraudulent activity. If, in our sole determination, You are found to have cheated or attempted to defraud Us and/ or the Group or any other user of any of the Services in any way, including but not limited to game manipulation or payment fraud, or manipulation of the electronic payment facilities, or if We suspect You of fraudulent payment, including use of stolen bank/payment accounts, or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transaction (including but not limited to money laundering), We reserve the right to suspend and/or close Your Account and to share this information (together with Your identity) with the police, regulatory authorities and other online gaming sites, banks, payment companies, and other such appropriate agencies. Please see Our Privacy Policy for further details. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

16.2.1 use of stolen cards;

16.2.2 сhargebacks;

16.2.3 creating more than one account in order to get advantage from casino promotions;

16.2.4 providing incorrect registration data;

16.2.5 providing of forged documents;

16.2.6 any other actions which may damage the Casino.

16.3 The Company reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected unlawful or improper activity, and You agree to cooperate fully with us to investigate any such activity.

16.4 In the event of any suspicious transactions, Casino reserves the right to suspend or block a player’s Account and withhold funds as may be required by law or the competent Authority.

16.5 By agreeing to the Terms You authorize us to undertake verification checks as we may require ourselves or may be required by the third parties (including, regulatory bodies) to confirm Your identity and contact details in order to prevent money laundering.

16.6 Deposits made into Your account should be commensurate with intended game play. If there is a suspicion of abuse, (e.g. when a deposited amount is not used for an appropriate level of game play and the player requests a withdrawal in relation to that deposited amount; or where the Company suspects that the Player is abusing exchange rate fluctuations), we reserve the right to cancel the respective deposit(s) in part or in full, to retract any costs that may have resulted in conjunction therewith and to close Your account indefinitely. In such instances, Casino further reserves the right to request and obtain satisfactory proof of deposit and additional copies of personal identification prior to processing any withdrawal request, and the processing of such a request shall be entirely at our discretion.

16.7 All transactions made by players on our site are checked to prevent money laundering and all other illegal activity.

16.8 Transferring of funds from one player account to another is not allowed.

16.9 Unfortunately, a limited few make it a habit to abuse our bonus offers. Regular players rarely risk breaking these rules by mistake; You have to have a fraudulent ambition from the beginning in order to cross the line. We assess each breach of our rules individually and we retain the right to, if we determine the breach of any Terms, confiscate all associated winnings and original deposit.

16.10 You shall not corrupt the Website, flood the Website with information so as to cause the Website to malfunction, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.

16.11 Casino will take all reasonable steps to prevent such activities; detect them and the relevant players; and deal with the relevant players appropriately. Casino will not be liable for any loss or damage which You or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and any action Casino takes in respect of the same will be at our sole discretion.

16.12 If You suspect a person is colluding, cheating or undertaking a fraudulent activity, please report via e-mail: [email protected].

16.13 The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.

16.14 Should You become aware of any possible errors or incompleteness in the software, You agree to refrain from taking advantage of them. Moreover, You agree to report to the Casino any error or incompleteness immediately. Should You fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

16.15 Casino prohibits Player collusion and do not allow any kind of robots and programmed devices to participate in a game play. Casino reserves the right to void any game play resulting from the use of robots and/or programmed devices.

16.16 Money deposited in the Casino must be used for gaming activity. Due to this, any deposit has to be wagered at least once (player must place bets one time of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal.

16.18 The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.

16.19 In the event of chargeback at the account, the casino reserves the right to:

• charge the player a sum equivalent to the player's available balance funds in order to compensate damages and expenses suffered by and incurred as a result of chargeback;
• claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);
• close player's personal account and/or discard all and any winnings gained as a result of such act or attempt to act.

16.20 We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, account will be locked, since you have failed to pass the KYC procedure.

We reserve the right to void and withhold any or all winnings made by any person or group of persons and to void and withhold any VIP Points gained by any person or group of persons where We have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage Us and/ or the Group and/or the Services and/or the Platforms in any way.

In the interests of data protection, security and avoidance of fraud We do not permit use of any communication channels included within the Services and/or the Platforms (including but not limited to dealer table chat boards) to offer or promote any offers, products and services (whether Yours or a third party's). You are expressly prohibited from posting information or contacting Our customers to offer or promote any offers, products or services.

17. ERRORS

You must inform Us as soon as You become aware of any errors with respect to Your Account or any calculations with respect to any bet or wager You have placed or any currency conversion. In the event of such error or any system failure or game error (a divergence from the normal functioning of the game logic for whatever reason) that results in an error in any odds calculation, charges, fees, rake, bonuses or payout, or any currency conversion as applicable, ('Error') We will seek to place all parties directly affected by such Error in the position they were in before the Error occurred. We reserve the right to declare null and void any wagers or bets that were the subject of such Error and to take any money from Your Account relating to the relevant bets or wagers, if there are insufficient funds in Your Account, We may demand that You pay Us the relevant outstanding amount relating to these bets or wagers. In all circumstances whereby the We (in Our sole discretion) determine an Error has been used to gain an unfair advantage, We reserve the right to consider this activity to be subject to Section 19 (Forfeiture & Account Closure) of these Terms and Conditions.

18. SECURITY REVIEW

To maintain a high level of security and integrity in the system, We reserve the right to conduct a security review at any time to validate Your identity, age, the registration data provided by You, to verify Your use of the Services, including but not limited to Your compliance with these Agreements and the policies of the Group and Your financial transactions carried out via the Services for potential breach of these Agreements and of applicable law (a 'Security Review'). As such You authorize Us and Our agents to make any inquiries of You and for Us to use and disclose to any third party, We consider necessary to validate the information You provide to Us or should provide to Us in accordance with these Agreements, including but not limited to, ordering a credit report and/or otherwise verifying the information against third party databases. In addition, to facilitate these Security Reviews, You agree to provide such information or documentation as We, in Our unfettered discretion, may request.

19. FORFEITURE & ACCOUNT CLOSURE

19.1. WE RESERVE THE RIGHT, IN OUR UNFETTERED DISCRETION AND IN RELATION TO YOUR ACCOUNT, ANY RELATED ESP (as that term is defined at clause 8) ACCOUNT, ANY ACCOUNTS YOU MAY HAVE WITH OTHER SITES AND/OR CASINOS AND/OR SERVICES OWNED OR OPERATED BY OR ON BEHALF OF THE GROUP AND, IN THE CASE OF YOUR USE OF THE GAMING SERVICES, ANY SERVICES THAT SHARE THE SHARED GAME/TABLE PLATFORM, TO TERMINATE THESE AGREEMENTS, WITHHOLD YOUR ACCOUNT BALANCE, SUSPEND YOUR ACCOUNT, AND RECOVER FROM SUCH ACCOUNT THE AMOUNT OF ANY AFFECTED PAY-OUTS, BONUSES AND WINNINGS IF:

• You are in material breach of any of these Agreements;
• We become aware that You have used or attempted to use the Services for the purposes of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity (including without limitation, any manipulation of the electronic payment facilities);
• We become aware that You have played at any other online gaming site or services and are suspected of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity;
• You have 'charged back' or denied any of the purchases or deposits that You made to Your Account; or
• You become bankrupt or analogous proceedings occur anywhere in the world.

20. TERMINATION

20.1. You are entitled to close Your Account and terminate these Agreements at anytime to Us by withdrawing the entire balance from Your account and informing our 24/7 Chat Support specified under Contact Us. We will respond within a reasonable time provided that You continue to assume responsibility for all activity on Your Account until such closure has been affected by Us.

When You request closure of Your Account we will return any outstanding balance in Your Account to You, using the same method of payment which You provided upon registration of Your Account, or such other accepted updated payment methods with which You have provided to us subsequently, except where we are withholding such monies pursuant to “FRAUDULENT ACTIVITIES AND PROHIBITED TRANSACTIONS” or Breach of the Terms & Condition of these General Terms and Conditions.

20.2. We take Responsible Gaming seriously. If You would like Us to close Your Account for responsible gaming reasons, please check Responsible Gaming page to have all the information you need and We will endeavor to close Your Account as soon as reasonably possible.

20.3 Without limitation to section 17, We are entitled to terminate these Agreements on seven (7) days’ notice (or attempted notice) to You at your registered mobile number You have provided to Us. In the event of termination by Us, Group shall give notice of the termination to You via SMS and call and, other than where termination is pursuant to section 17, as soon as reasonably practicable refund the balance of Your Account. Where We have terminated pursuant to section 17, any payouts, bonuses and winnings in Your Account are non-refundable and deemed forfeited.

20.4. Termination of these Agreements will not affect any outstanding wagers or bets, PROVIDED that any outstanding wagers or bets are valid and are not in breach of these Agreements in any way.

20.5. The following Sections of these Terms and Conditions shall survive any termination of these Agreements by either party: 14, 17, 18, 19, 21, 22, 23, 24 and 25, along with any other Sections which are required for the purposes of interpretation.

20.6 Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before if You request us to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms & Condition which are in force at the date of any such re-opening; and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid.

21. COMPENSATION & NON-TRANSFERABILITY

YOU AGREE THAT YOU WILL ONLY USE THE SERVICES IN ACCORDANCE WITH THE TERMS AND CONDITIONS SET OUT IN THE AGREEMENTS. YOU WILL COMPENSATE US IN FULL FOR ANY LOSSES OR COSTS (INCLUDING REASONABLE LEGAL FEES) WHICH WE (OUR ANY MEMBER OF OUR GROUP) INCURS ARISING FROM ANY BREACH BY YOU OF THE AGREEMENTS.

21.1 You can not assign, pledge or transfer ownership under any title whatsoever to claims arising from these Terms and Conditions, the use of the Website or participation in the Games against the Casino without consent of the Casino.

20. REFUND POLICY

21.1 A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account. Each refund request should be a matter of the anti-fraud check and can be processed only in case of the positive conclusion of the anti-fraud department.

21.2 If you have funded your account with a Credit Card, we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.

21.3 Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

21.4 In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Credit Card, and notify all the appropriate authorities and parties.

21.5 All costs that may occur upon refund procedure are on the player.

22. SELF-EXCLUSION

22.1 If You have elected to self-exclude with crazywin.ph, You acknowledge and agree that You are not permitted to open or use a new Account under crazywin.ph.

22.2 In the event of a breach by You of 20.1 above, We shall additionally be entitled (but not obliged) to suspend any funds You may deposit (or have previously deposited.

22.3 Check the Responsible Gaming page for complete information.

23. LIMITATIONS AND EXCLUSIONS

23.1. YOUR ACCESS TO THE PLATFORMS AND USE OF THE SERVICES IS AT YOUR SOLE OPTION, DISCRETION AND RISK. WE SHALL NOT BE LIABLE FOR ANY MALFUNCTIONS OF THE COMPUTER PROGRAMS RELATING TO THE SERVICES WE MAKE AVAILABLE FROM THE PLATFORMS, ERRORS AS DESCRIBED IN SECTION 15, BUGS OR VIRUSES RESULTING IN LOST DATA OR ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENTOR OR SOFTWARE. FURTHERMORE, WE SHALL NOT BE LIABLE FOR ANY ATTEMPTS BY YOU TO USE THE SERVICES BY METHODS, MEANS OR WAYS NOT INTENDED BY US. WE ARE NOT REQUIRED TO PROVIDE REDUNDANT OR BACKUP NETWORKS AND/OR SYSTEMS.

23.2. WE WILL PROVIDE THE SERVICES WITH REASONABLE SKILL AND CARE AND SUBSTANTIALLY AS DESCRIBED IN THE AGREEMENTS. WE DO NOT MAKE ANY OTHER PROMISES OR WARRANTIES ABOUT THE SERVICES.

23.3. OUR MAXIMUM LIABILITY TO YOU OR ANY THIRD PARTY ARISING OUT OF THESE AGREEMENTS OR YOUR USE OF THE SERVICES OR THE COMPUTER PROGRAMS RELATING TO THE SERVICES WE MAKE AVAILABLE FROM THE PLATFORMS, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE LIMITED IN ANY TWELVE (12) MONTH PERIOD TO THE AMOUNT, IF ANY, YOU HAVE PAID FROM YOUR ACCOUNT IN BETS, RAKES AND/OR FEES, AS APPLICABLE, IN THE SAME TWELVE (12) MONTH PERIOD AND IN RELATION TO THE SERVICE RELEVANT TO WHICH THE LIABILITY IN QUESTION HAS ARISEN.

23.4. THE GROUP (INCLUDING ITS OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) WILL NOT BE LIABLE TO YOU IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY BUSINESS LOSSES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, REPUTATION OR BUSINESS INTERRUPTION OR FOR ANY LOSSES WHICH ARE NOT CURRENTLY FORESEEABLE BY THE GROUP ARISING OUT OF THESE AGREEMENTS OR YOUR USE OF THE SERVICES.

23.5. NOTHING IN THESE AGREEMENTS WILL OPERATE SO AS TO EXCLUDE ANY LIABILITY WE MAY HAVE IN RESPECT OF EITHER FRAUD, OR DEATH, OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.

24. NOTICES/COMPLAINTS

If You have any complaints, claims or disputes with regard to any outcome regarding the Services or any other activity, You must submit Your complaint to Us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. Complaints may be submitted by email to [email protected]. As legal compliance to PAGCOR rules and regulations, we guarantee to respond to your complaints as soon as possible.

24.1 You are free to contact our Customer Support team via LiveChat available 24/7 or email [email protected] according to the instructions found on the Website to give us any complaints regarding our services.

24.2 If You have a problem, You have to describe it in detail as much as possible to speed up its resolution.

24.3 In the event of a dispute, You agree that the results stored on the server are the final proof and cannot be challenged.

24.4 You agree that in order to alert You in the event of a dispute, Casino employee can use any contact details You left on the website.

24.5 Complaints are handled in the support department and escalated in the organization of the Casino in case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

24.6 Casino is to acknowledge a complaint started by the account holder only. It is forbidden to and you can therefore not assign, transfer, hand over or sell your complaint to the third party. Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner.

24.7 In the event of any dispute, You agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server, the result that was logged on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.

25. DATA PROTECTION

25.1. We may share Your personal data with any of its agents who may only use such data for strictly the same purposes as We shall specify and within the terms of these Agreements. We shall use Your personal data in accordance with the Privacy Policy.

25.2. You should assume that all use of Our website, and emails, SMS and telephone calls between You and Us will be recorded. These recordings will be Our property and may be used as evidence in the event of any dispute or to improve customer services.

26. GOVERNING LAW

These Agreements shall be governed by and construed in accordance with the laws of the Philippines. You irrevocably agree to submit to the exclusive jurisdiction of the courts of the Philippines for settlement of any disputes or matters arising out of or concerning these Agreements or their enforceability. If any part of these Agreements is found to be invalid, illegal or unenforceable in any respect, it will not affect the validity of the remainder of the Agreements, which shall remain valid and enforceable according to their terms.

27. ASSIGNMENT

We reserve the right to transfer, assign, sublicense or pledge these Agreements, in whole or in part, to any person (but without Your consent) without notice, provided that any such assignment will be on the same terms or terms that are no less advantageous to You. You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under these Agreements.

28. THIRD PARTY RIGHTS

28.1 Except insofar as these Agreements expressly provide that a third party may in their own right enforce a term of these Agreements, a person who is not a party to these Agreements has no right under national law or statute to rely upon or enforce any term of these Agreements but this does not affect any right or remedy of a third party which exists or is available other than under national law.

29. ENTIRE AGREEMENT, MODIFICATION AND AMENDMENTS

You fully understand and agree to be bound by these Agreements and as modified and/or amended by Us from time to time. We may amend these Agreements at any time either SMS messaging You notification of the new terms and/or by publishing the modified Agreement(s) on the relevant page of the Platforms or any place through which You access the Services. Any such modification will take effect within thirty (30) days of publication. If any modification is unacceptable to You, Your only recourse is to terminate these Agreements. Your continued use of the Services following notification or as the case may be such thirty (30) day period will be deemed binding acceptance of the modification. It is Your sole responsibility to review these Agreements and any amendments each time You play. These Agreements and the documents referred to herein represent the complete and final agreement between You and Us in relation to this agreement and supersede any and all prior agreements between You and Us.

30. GAMING SERVICES

30.1. The following terms apply only to Your use of the Gaming Services. Please note that in the event of any conflict between this Section 28 and the remaining Sections of these Terms and Conditions, the remaining Sections of these Terms and Conditions shall prevail.

30.2. Play Money and Real Money Games

By registering for the Gaming Services, You will be able to access (through our website (as defined below)) both 'play money' games and tournaments ('Play Money Games' or 'Play for Free Games' respectively) and 'real money' games and tournaments ('Real Money Games' or 'Play for Real Money Games' respectively), via the Gaming Services. No purchase is necessary or required to play the Play Money Games, save in respect to any cost You may incur to access the Gaming Services, charged by Your Internet service provider or telecommunications provider, and You may play the Play Money Games without betting money. We reserve the right to suspend, modify, remove and/or add any Gaming Service in its sole discretion with immediate effect and without notice and We will not be liable for any such action.

30.3. Rules and Procedures of the Gaming Services

You must use the Gaming Services in accordance with the generally accepted games rules set out in the Game Rules section of each game available on our website, including but not limited to the Promotions section.

30.4. Anti-Cheating Policy

The Casino is committed to preventing the use of unfair practices in the Gaming Services, including but not limited to player collusion. We are also committed to detecting and preventing the use of software programs which are designed to enable artificial intelligence to play on Our Platforms including, but not limited to, opponent-profiling, cheating software or anything else that We deem enables You to have an unfair advantage over other players not using such programs or systems ('AI Software'). You acknowledge that The Casino will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player's computer) and You agree not to use any AI Software and/or any such programs.

Unfair Advantage Policy

The Casino is committed to taking all reasonable measures, and to do so immediately, to prevent anything that either diminishes the fun you have playing on the site, or that gives another player an unfair advantage over you when you play against them.

Unfair practices are any practice (including but not limited to the use of BOTs, AI, multiple account use and/or practices conducted in collaboration with other players) carried out by one or more players, with one or more accounts which could put any other player not engaging in such activity at a competitive disadvantage where the unfairness in such activity is due to its success being based to some extent on concealment and/or deception against such players. One way of thinking about this is to consider whether a group of peers, when presented with information about the practice, would overwhelmingly consider that practice to be unfair.

Examples of practices the Casino deem to be unfair (please note, this list is not exhaustive but simply illustrative of the types of practices the Casino will always consider unfair):

• Multiple Accounts:

One person having multiple accounts, whether in the player’s name or another name, for the sole purpose of playing both accounts at the same time, whether at the same or different tables. In any event, it is not permitted to have more than one account under our Terms and Conditions.

2. Collusion:

Two or more players sharing and using their combined knowledge to gain an advantage over other players at a table.

3. Rating Manipulation:

Players intentionally losing games on low stakes tables to keep their rank at a lower level than it would otherwise be.

4. The Use of "BOTS":

Certain companies offer for sale programs ("BOTS") specifically created to play a game in place of an actual (human) player, and conceal its use from the other players, and avoid detection by the online gaming site. These programs are marketed by explicitly promising the prospective purchaser-user an unfair advantage over other online players not using that program.

Do we forbid/discourage all online programs?

No, definitely not. Our own website provides programs for playing online. Our objective, however, is in providing and promoting a level playing-field and the best possible user-experience for all of our Players.

How do you distinguish between Forbidden and Permitted categories of programs? Isn't it true that many of these programs are for training & e.g., improving gaming skills?

Programs that give a player an advantage over others are not something we wish to forbid. Advantage is not the issue—an unfair advantage is, and we see that as deception. And so is invasion of privacy and data theft.

To begin with, our basis for distinction is not whether a particular program gives the user an advantage over non-using players, nor is it based on the particular content. To us, the key indicia that define the class of programs we seek to eliminate from use on the Site are: deception and breach of our customers' privacy.

Nevertheless, what our customers want will always remain the primary influence on what we do about this. So, for instance, we have no doubt that anything that compromises the integrity of the game or that erodes our customers' confidence about whether they will be unfairly disadvantaged while playing on our site, must be eliminated. And it's there that we direct our efforts. But our customers will always have the last word about what it is they want to play and against whom. So, if our customers want to play against BOTS, then we will seriously consider this request. But again, the bottom line is that we will do whatever it takes to ensure that our customers are not deceived and that their privacy is not violated.

Instead, what we're talking about here are programs which:

• (i) advertise as a key feature that the buyer/user will gain an unfair advantage (quite often they even use the word "cheat") over the other players in other words, they promise to help a player to cheat;
• (ii) their use by the buyer/user is intended to remain concealed from the other players and from the "operator" (i.e., the online gaming room);
• (iii) steal legally protected material (e.g., player identities) that violate International Copyright Laws as well as Privacy Laws.

Granted some of the companies who make programs that the Casino deem "forbidden" (i.e., that satisfies the criteria above) claim that the purpose of their programs is not to assist a player to cheat an online game but rather as a training aid (even though they might concede that an unscrupulous user could indeed use it for the purpose of cheating). Think for a moment about this claim. What other plausible reason is there to make and sell programs promised to give you an unfair advantage and at the same time remain concealed from the other players and the online room, and actually take the place of a player at the online table but in a way undetectable by anyone else. That aside, emphasizing one attribute to advertise their programs ("to cheat") but disavowing that attribute entirely in every other instance is dishonest, to say the least, and certainly does nothing to help the image of our industry.

So, if these companies who make such claims were honest, they would disable the functionality that allows use of the program to be concealed — since doing so would not compromise its claimed value.

What counter-measures are we talking to prevent the use of BOTS?

Our efforts can be divided into three separate categories: (i) identification & detection; (ii) warning/suspending offending users; and (iii) additional measures through enlarged customer choice.

Identification and detection counter-measures are in place now and have been for some time. These efforts will continue to improve — so that we're able to more precisely detect existing BOTS, but more importantly so that as new BOTS are created/released, we can also prevent those from eroding the experience when on the website.

Do the efforts involve "data mining" or other intrusive means to access/read files on my computer as part of these efforts?

Yes, and indeed we want you to know that we do this and what particular data we're looking for and also why we need to. Perhaps the best way to explain this is by contrast to the most well-known form of data mining i.e., what Google, Yahoo, AOL, and others like them are doing gathering data about the user for (among other reasons) purely commercial purposes (i.e., to sell a user profile to online advertisers). Now consider what we do. Our automated software reports on any processes or programs running on your computer that have been identified as prohibited software falling within our policy. We do not scan your hard drive or take screenshots from your machine. The very limited data that is provided to us is used only to query players' computers while they're playing at our tables, solely for the purpose of detecting use of the offending type of software we're talking about here. This type of monitoring remains one of the key counter-measures against the abuses caused by BOTS, which we believe are against the interests of our players. To find out more about our general policy with regard to data processing, please see our Privacy Policy.

Consequences of Unfair Practices:

Where we in our absolute discretion determine an unfair practice has taken place (whether an advantage has been gained or not), the person or persons responsible for that practice will face one or all of the following consequences:

• We may call the offender(s) and demand the immediate cessation of all unfair practices;
• We may suspend the offending account(s) for the purposes of conducting a thorough investigation into the unfair practices;
• Ultimately, we reserve the right, in our sole discretion, to terminate the offending account(s) indefinitely and for all funds in the account(s) to be forfeited (see section 5, 19, and 21 of our Terms and Conditions of Use).

30.5. Software

crazywin.ph platforms are used to provide the Gaming Services (the 'Software') online for your own personal use in using the Gaming Services in accordance with these Agreements, and further, that such access is made through web access online via computer or other device of which You are the primary user. The Software's structure, organization, and code are the valuable trade secrets of the crazywin.ph and/or its associated companies and/or its licensors. You obtain no rights to the Software except to use it in accordance with these Agreements. Save as expressly permitted by law, You are strictly prohibited from, and agree not to modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software or any part of it or to create, publish or distribute derivative works from the Software. You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations.

30.6. Shared Games, Table and Database Platform

We reserve the right, but are not obliged, to run and utilize a shared table, server and database platform or system ('Shared Game/Table Platform') which enables Gaming Service users to play with players coming into the games, tables and tournaments from other websites and brands operating on the same Shared Game/Table Platform. If a Shared Game/Table Platform is used, You agree that You may be pooled into these common game/tables, at our sole discretion, and that to the extent that You breach the terms and conditions of one site or brand that operates on the Shared Game/Table Platform, We may have You blocked, in part or full, from the entire system so that You may not play through any site or brand using or on the Shared Game/Table Platform. Without limitation to the restriction on having multiple Accounts with Us (please see Section 4), We may require that You only have one account on the Shared Game/Table Platform if the same is used.

30.7. Play Money and Real Money Account Funding

'Play money' funds have no value and are kept separate from 'real money' funds. They are not transferable to a 'real money' account nor are they redeemable for any currency. We do not promise to accurately record the number of play money chips held by You and Your play money chips may be lost at any time. Further, We reserve the right to set a maximum chip limit for play money Accounts.

30.8. Settlement of In-Game Disputes

You fully accept and agree that random number generator ('RNG') software will determine the shuffling and dealing of cards and other randomly generated events required in the Gaming Services. If there is a discrepancy between the result showing on the Software (website) and Our server, the result showing on Our server shall govern the result. Moreover, You understand and agree that (without prejudice to Your other rights and remedies) Our records shall be the final authority in determining the terms of Your use of the Gaming Services, the activity resulting therefrom and the circumstances in which such activity occurred.

31. Membership of our VIP Loyalty Program

We may offer, withdraw, revoke and/ or amend the terms of any membership of Our VIP Loyalty Program at any time. For the avoidance of doubt, membership of Our VIP Loyalty Program is at Our sole discretion and Your status as a member of our VIP Loyalty Program may be altered by Us at any time.